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Policies

Privacy Policy

At ICON Vehicle Dynamics, we respect your privacy. We do not and will not rent, trade or sell your personal or company information to any third party. Personal information collected through our web store is used only for the purpose of processing orders. From time to time we may send information to our customers regarding specials and new products. If you do not wish to receive such notifications you may inform us at any time and we will not initiate contact with you again, except in regard to a purchase or in response to a specific request from you for information.

Shipping Policy

ICON Vehicle Dynamics will do our very best to ensure that your order ships promptly and arrives on schedule. Orders for in-stock items placed during normal business hours (9:00 AM – 5:00 PM, Pacific Standard Time) on Monday through Friday excluding holidays, normally ship within two business days. Orders received on weekends or holidays will be processed the following business day and in-stock items will normally ship within two business days from that date.

In the event that an item you order from us is back-ordered when we receive your order, we will make every reasonable effort to contact you immediately and give you the opportunity to revise or cancel the order.

Shipping and delivery times once an order has shipped are the responsibility of the carrier and will depend upon the type of delivery service requested for the order and other factors. Our preferred carrier is FedEx and we offer several delivery options for shipping via FedEx. United States Postal Service can also be arranged if necessary for domestic or APO/FPO orders only. We charge no additional handling fees beyond the cost of shipping and any applicable fees for insurance and signature confirmation/proof of delivery.

Return & Replacement Policies

You may return new, unused items purchased from ICON Vehicle Dynamics within 30 days of delivery for a refund minus a 15% restocking fee. Items should be returned in their original product packaging. Items that have been in your possession for more than 30 days after delivery, or show obvious signs of use, may not be returned.

If an item is defective upon delivery (i.e. not working right out of the box), you may return the product for a full refund or replacement. Please contact us within 7 days of delivery at sales@iconvehicledynamics.com explaining the nature of the defect and we will contact you to facilitate the return of the product and processing of a refund or replacement.

If you receive a package that shows obvious signs of shipping damage, please refuse the shipment (if you are receiving in person), or contact us immediately upon receipt and we will facilitate the return shipment of the damaged package and a replacement shipment. Please do NOT open packages that show signs of obvious shipping damage, as this may delay the returns process with the carrier.

Refunds will only be made in the manner in which the payment was originally made. All returns will be refunded to the same credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. Once the Credit is processed it can take between 1-14 days for it to show up on your statement.

Shipping charges are NOT refundable except in the case of defective or damaged items or if the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs.