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Policies

PAYMENTS & FINANCING

Last Updated and Effective Date:  06/20/2022

ICON Vehicle Dynamics accepts a variety of payment options at Checkout for your convenience.

CREDIT CARDS – We can accept credit card payments over the phone by calling an ICON Sales Representative directly at 951-689-4266.

FINANCING – We offer financing options through ICON Flex Pay or through PayPal.  To learn more about the advantages of ICON Flex Pay visit: Financing - ICON Vehicle Dynamics

For cardholder protection, if paying by credit card, the Billing and Shipping Address must match for an order to process.  If you are unable to provide a valid Shipping address that matches your Billing address you will need to purchase from your local dealer: Dealers - ICON Vehicle Dynamics

 

RETURN POLICY

If you are returning merchandise within 30 days from proof of delivery date, and the item(s) has not been installed, modified and is complete, you may return all or part of the order to receive a refund. Original shipping, return shipping and handling costs are non-refundable. No returns will be accepted on merchandise after 90 days of delivery.

All returns are subject to a 10% restocking fee. Please include all original packaging, hardware and any other items that were in the original packaging in order to avoid further restocking penalty.

All returns must have a valid Return Purchases Authorization (RMA) Number in order to be processed.

Online Returns - orders placed directly through our website must be processed by an ICON Customer Service Representative.  You may request an RMA from our customer service team by emailing them at sales@iconvehicledynamics.com , write Online Return and your Order Number in the subject line.  You can also call a team member at 951-689-4266 to process the return. If the return is deemed valid, a customer service rep will issue an RMA Number that must be written on the outside of the box in order for us to process the return.

If the return is due to an approved warranty reason, we will cover shipping fees to and from.

Authorized Dealer Returns – orders placed with an authorized dealer or distributor must be processed through the dealer/distributor you purchased from.

Certain parts are not returnable, including but not limited to wheels that have been mounted to tires and/or product that has been installed or assembled or modified.  If wheels are received and it is evident that tires have been installed credit will not be issued and wheels will be scrapped. If parts are received and it is evident that it was not repackaged properly, resulting in damage during transit, credit may not be issued.

 

 

SHIPPING POLICY

For most orders, we ship using FedEx Ground for domestic shipments within the 48 contiguous states.  For Alaska and Hawaii, we will ship using FedEx 2Day and will calculate actual shipping costs at the time of shipment.  Our website currently does not provide freight quotes.

We do not currently ship internationally.  You will need to order through an ICON Dealer. You can find a local or international dealer here: Dealers - ICON Vehicle Dynamics.

If you have questions regarding your order or have any general questions, please email us at sales@iconvehicledynamics.com or by calling 951-689-4266.

 

TERMS & CONDITIONS

Welcome to IconVehicleDynamics.com an online marketplace operated by Icon Vehicle Dynamics ("ICON," "us" or "we"). Please review the following terms and conditions ("Terms of Use") and our other policies that govern your visit to our website (this "Site"), and your use of this Site and related products and services available on or through the Site (the "Services"). ICON reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.

1. Your Consent and Use of the Site

Your use of our Site constitutes your acceptance of, and agreement to follow and be bound by the Terms of Use, Privacy Policy, Terms of Sale, Product Warranty Policy, and any further policies or terms that govern your use of our Site and/or Services, which are all incorporated herein by reference (collectively, this "Agreement"). If you do not agree to these terms and conditions, please do not use the Site.

We may from time to time change or modify the terms and conditions that govern your use of our Site and Services and this Agreement. Your use of our Site and Services following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. ICON may terminate your right to and deny you access to this Site, or remove any material you may have posted at the Site, if, in our sole discretion, you fail to comply with any term or provision of this Agreement, or for any other reason whatsoever. Except as otherwise provided herein, however, ICON undertakes no obligation to police, supervise, or monitor materials posted to this Site by you or other third parties.

Use of this Site is limited to persons over the age of thirteen (13). This Site is not directed to children under 13 years old. The policy of ICON, as the operator of this Site, is NOT to knowingly collect any personal information from children under 13, including "individually identifiable information," as defined by the Children’s Online Privacy Protection Act (COPPA). If you are under 13, you should leave the Site without providing any information about yourself. Any access to or use of this Site or Services by anyone under the age of majority requires consent to this Agreement by a parent or legal guardian. By accessing or using the Site and/or Services, you represent and warrant to us that you are either a legal adult or, if under the age of majority, have obtained proper consent from a parent or legal guardian to your use of the Site, Services and this Agreement. By using the Site and Services, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement.

PROHIBITED USES. ICON imposes certain restrictions on your permissible use of the Site. You are prohibited from violating or attempting to violate any security features of the Site, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Site, or any associated system, service or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing," or "crashing"; (d) using the Site to send unsolicited email, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any email or in any posting using the Site; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by ICON in providing the Site. Any violation of system or network security may subject you to civil and/or criminal liability. Without limiting the foregoing, you may not use "bots", spiders or intelligent agent software (or similar technologies) for any purposes other than accessing publicly posted portions of the Site and only for purposes consistent with this Agreement. You may not circumvent any access or use restrictions, data encryption or content protection related to the Site. You may not data mine the Site or in any way cause harm to the Site.
 
2. Site Contents and Intellectual Property Rights
 
Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site and Services (collectively, "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by ICON or its subsidiaries and affiliates. No right, title or interest in any of the information, material, or other Contents of this Site are granted to you under any circumstances and ICON reserves and retains all intellectual property rights in and to the Site and its Contents. Linking or framing to this Site or any of its Contents is prohibited without the prior written permission of ICON.
Except as expressly noted herein, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use or copying (including electronic copying or downloading) of the Site and Contents without ICON’s express written consent is expressly prohibited by law, and may result in severe civil and criminal penalties.
Opinions, advice, statements, testimonials, reviews, offers or other information or content made available on this Site or through our Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.

Except as expressly noted herein, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use or copying (including electronic copying or downloading) of the Site and Contents without ICON’s express written consent is expressly prohibited by law, and may result in severe civil and criminal penalties.
Opinions, advice, statements, testimonials, reviews, offers or other information or content made available on this Site or through our Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.

3. Disclaimer of Warranties and Limitation of Liabilities

With the exception of the limited and express warranties set forth in our product warranty policy all use of this site, any information, content, products, or services herein contained or provided at or purchased from this site, and any functionality or software or programming contained or provided at this site, is provided on an ‘as is’ basis without guarantee or warranty of any kind, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Without limiting the foregoing, we make no warranty, promise or guarantee of any kind that (a) operation of our site and/or services will be continuous, timely, uninterrupted, secure, or that this site or its server are free of errors, viruses or other harmful effects; (b) the site or services will meet your requirements or expectations; (c) the results that may be obtained from use of the site or services will be effective, typical, accurate or reliable; and (d) the quality of any products, services or information purchased or obtained by you from the site or services will meet your expectations or be free from mistakes, errors or defects. Your use of the site and services are at your own risk.

Further, without limiting the foregoing, all information provided on this site is without warranty as to its completeness, timeliness, accuracy, suitability or authenticity. You should conduct your own due diligence as to the truth, accuracy, completeness, and continuing validity of any information set forth in or referenced at this site. Likewise, ICON does not warrant the accuracy of third-party content contained within or referred to at this site, including reference by any links to third-party websites. ICON is not liable for any defamatory, offensive or illegal conduct of any user.

Under no circumstances shall ICON or its affiliated or related entities or its vendors or content providers be liable to you or any third party for any damages (whether direct, indirect, general, compensatory, incidental, consequential, special, punitive, exemplary or otherwise), injury, claim or liability of any kind or character based upon or arising from your use of or inability to use this site or services. If you are dissatisfied with the site or services, or any materials on the site, or with any of the terms of this agreement, your sole and exclusive remedy is to discontinue using the site and services.

Without limiting the foregoing, the liability of ICON for any damage of any kind, direct or indirect, arising from your use of this site or services, any information, content, products or services obtained at or from this site, or otherwise relating to your use of this site, products or services, shall not exceed the dollar amount paid by you, if any, to ICON for use of this site, products or services.

4. Release and Indemnification

In the event you have a dispute with one or more users of the site or services (including, but not limited to, any dispute regarding any transaction or user generated content) or any third party website that may be linked to or otherwise interact with the site, including, without limitation, any social media site, you hereby agree to release and forever discharge ICON and its respective agents, directors, officers, employees and all other related persons or entities from any and all rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are connected with such dispute and/or your use of the site and/or services.

You agree to indemnify, defend and hold harmless ICON, its directors, shareholders, officers, employees, agents, distributors, vendors and affiliates from and against all claims, demands, liabilities, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from, arising out of or in connection with your use, unlawful use or other misuse, or inability to use the site or services, your breach of this agreement, or otherwise relating to the business we conduct on the site (including, without limitation, any potential or actual communication, transaction or dispute between you and any other member, user or third party), any content posted by you or on your behalf or posted by other users of your account to the site, any use of any service provided by a third party provider, or any use of a service offered by us that interacts with a third party website, including any social media site. You shall cooperate as fully as reasonably required in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not settle any matter without our written consent. This section survives termination of this agreement.

5. DISPUTE RESOLUTION 

Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Use (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Snohomish County, Washington. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Snohomish County, Washington, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.
In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

6. Submission and Posting of Information, Comments, Writings and Other User-Generated Content and Materials

As a user of this Site, you may be able to post content on the Site, including providing testimonials or reviews, leaving comments, etc. You are solely responsible for the content that you publish, display or post on the Site or Services, or transmit or display to other users. Any submission of information or copyrightable works of any nature by you to this Site or to ICON through the use of this Site shall be deemed to constitute a release by you to the public domain, for use by ICON, and others, without restriction, except those restrictions set forth in our Privacy Policy with respect to personal information. All comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to ICON using this Site or otherwise are not confidential and will become and remain ICON’s property. By submitting such information or material, you represent and warrant your right to release such information and material for use in the public domain without restriction. Any information or material submitted by you must not violate the rights of any third party, and must not contain any defamatory, inaccurate, false, libelous, abusive, hateful, obscene, profane, offensive, threatening, harassing, racially offensive, or otherwise unlawful material.

Your submission of such information and material shall further constitute an assignment to ICON of all worldwide rights, titles and interests and goodwill in the information and materials without payment of any compensation. By posting content to any public area of the Site, you automatically grant and represent and warrant that you have the right to grant, to us, our affiliates, licensees and successors, an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sublicenses of the foregoing.

7. Termination and Denial of Access

This Agreement is effective unless and until terminated by ICON. If in ICON’s sole discretion you fail to comply with any term or provision of this Agreement, ICON may terminate your access to or use of this Site. In the event of termination or denial of access by ICON, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in this Agreement, shall continue in force.

8. Third Party Links

This Site may include links to other Internet sites maintained by third parties ("Linked Sites"). ICON provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by ICON of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave this Site. Linked Sites are not under the control of ICON and ICON is not responsible for the contents of any Linked Sites.

9. Modifications to the Site or Services

ICON reserves the right at any time to modify or discontinue, temporarily or permanently, the Site and/or Services (or any part thereof) with or without notice at its sole discretion. You agree that ICON shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site and/or Services.

10. Miscellaneous

Headings in this Agreement are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach of this Agreement by you or others does not waive our right to act with respect to other or similar breaches. This Agreement, including the documents referenced herein, shall constitute the entire agreement and understanding between ICON and you with respect to use of the Site and/or Services and supersedes any and all prior agreements and understandings of the parties with respect to the subject matter addressed herein. This Agreement is binding on the parties hereto and their successors and assigns. If any provision in this Agreement is deemed unlawful, void or unenforceable, then that provision will be deemed severed from the Agreement and the remaining provisions shall remain in full force and effect as if no invalid or unenforceable provision had been part of this Agreement.

11. Complaints or Concerns

If you have any complaints or concerns regarding the Site or Services, please contact us at ICON Vehicle Dynamics. Attn.: Legal 7929 Lincoln Avenue, Riverside, CA 92504. The Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted by telephone at (800) 952-5210 or by writing the California Department of Consumer Affairs, Consumer Information Center at 1625 North Market Blvd., Suite N-112, Sacramento, California 95834.

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